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How do I invite teammates to a workspace?
Go to Settings → Members and choose Invite. Members can be Admins, Developers or Viewers. On Enterprise, members are managed by your identity provider via SSO and SCIM.
How do I rotate an ingest key?
Create a new key in Settings → Keys, deploy it, then revoke the old one. Both keys work at the same time until you revoke, so there is no gap in collection.
How are events counted?
Each event counts once when it is received, however many destinations it reaches. Retries and rewinds are free. Events your transforms drop still count, because they were received and processed.
What happens if I go over my plan?
Nothing breaks. Growth plans pay $4 per extra million events. Hobby workspaces are asked to upgrade, and collection continues for 7 days while you decide.
Can I pay by invoice?
Yes, on annual Growth and Enterprise plans. Contact sales and we will set up invoicing in USD or EUR.
Why is a destination showing a backlog?
A backlog means the destination is slower than incoming events or is returning errors. Open it in the console to see the error, and Rivora keeps retrying for 72 hours.
How do I test a transform before deploying?
Run rivora dev --record 500 to capture real events, then run your tests against them locally. Preview environments also run transforms on pull requests.
Can I send events to two warehouses?
Yes. Add both as destinations on the same route. Each is delivered and retried independently.
Where is my data stored?
In the US or EU region you pick when you create the workspace. Enterprise customers can also run the data plane in their own cloud account.
How do I delete a user's data?
Call the deletion API with the user ID or use Privacy → Requests in the console. Data is removed from history within 30 days and a delete event is sent to supported destinations.
Do you support SSO?
SAML and OIDC single sign-on are available on Enterprise, together with SCIM provisioning and audit log streaming.
Where can I get your SOC 2 report?
Request it from the security page. We share it under NDA, usually within one business day.

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